Refund policy

If something is wrong

If the product is faulty, or is not as we described it, you have legal rights to a repair, replacement or refund. Tell us at hello@acrestep.co.uk and we will sort it out.

Our goodwill refund

Because you get access straight away you give up the usual 14-day right to cancel when you buy (see the terms). Separately from that, if you are not happy for any reason, ask us within 14 days of buying and we will refund you in full, no questions asked. This applies to each unit you buy separately.

How to ask

Email hello@acrestep.co.uk from the address you signed up with, and say you would like a refund. We will confirm by email.

What happens next

• The refund goes back to the card you paid with. Your bank usually shows it within 5 to 10 working days.
• Access to the paid questions ends when the refund is made.
• If you paid twice by mistake, we refund the second payment automatically.